Delivery & returns

Delivery

The products are delivered to the delivery address that was indicated at the time of the order. Zakuw will not be held responsible for any errors, it is the responsibility of the purchaser to verify that the address information is correct before finalizing the order. If a package is returned due to an address error or any other reason, Zakuw will be required to charge a fee to reship the package, even for orders where shipping was offered at the time of order.

When the Customer orders multiple products at the same time, they may have different delivery times. The shipment will then be made when all the products are available.

In the event of a delay in shipping, Zakuw will immediately notify the customer by e-mail or telephone. In the event of a delay in delivery, the Seller will not be liable. However, the customer must notify the Seller so that the Seller can open a file with the appropriate delivery company.

All products ordered on the site www.zakuw.com are sent to the delivery address indicated by the buyer at the time of his order. At the time of shipment of your order, the Customer will receive a confirmation e-mail.

For Metropolitan France

FOLLOWED LETTER (48-72H)
COLISSIMO (48H)
COLISSIMO WITH DELIVERY AGAINST SIGNATURE
UPS
UPS WITH DELIVERY AGAINST SIGNATURE
UPS POINT RELAY
MONDIAL RELAY

Important: Zakuw is not responsible for the loss of a package by the postal service.

Even if these incidents are rare, you should know that you will never be completely insured if you do not choose to send your order by registered mail (with signature). All registered Colissimo orders are insured in R2, which means that compensation can be received in case of loss or damage. Finally, the goods travel at the risk of the customer to whom it belongs to check their good condition at the time of their delivery.

For Europe

INTERNATIONAL REGISTERED LETTER* (LETTRE SUIVIE INTERNATIONALE)
COLISSIMO INTERNATIONAL*
UPS WITH DELIVERY AGAINST SIGNATURE

*Delivery times vary according to the country of destination.

Returns

You have received your order and you want to return one or more items? You have the possibility to do so during 14 calendar days after receiving your order.
For your return to be valid, the product must be in its original packaging and in new condition.

The return costs are at the buyer's expense. The refund of the order will be done within 10 days after reception of the parcel and verification of its state.

How to proceed :

1. Send us an email at sav@zakuw.com to inform us of the return with the following information:

name/first name
date of order
order number
reason for the return

2 . Send your return package to the following address:

ZAKUW
Return Service
117 Chemin des vignes
31220 CAZERES
FRANCE